服务条款
VELISSE Terms of Service
Last Updated: June 24, 2026
Welcome to VELISSE.
In these Terms of Service, “VELISSE,” “we,” “this website,” or “this store” refer to VELISSE and its operating entities; “you,” “user,” or “customer” refers to an individual who visits this website, purchases goods, or uses related services.
By accessing this website, creating an account, submitting an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as the Privacy Policy, Refund Policy, Shipping Policy, and other applicable rules published on this website.
If you do not agree to these Terms of Service, please stop accessing or using this website.
Shopify allows merchants to set up a separate Terms of Service page in the backend and display relevant policies on the checkout page or website menu; however, merchants are still required to adjust the terms according to the laws of their operating location, the location of their customers, and the sales region.
1. Eligibility for Use
By using this website, you acknowledge that:
You have reached the legal age of majority in your country or region;
If you are not yet of legal age, you have obtained the consent of your parent or legal guardian;
The information you provide is true, accurate, complete, and valid;
You will not use this website for any illegal, fraudulent, or unauthorized purpose;
You are responsible for all activities generated using your account and device.
Some of VELISSE's products, page content, or marketing information may be intended for adults only. You are responsible for ensuring that you meet the age requirements in your country or region.
2. Scope of Services
VELISSE provides browsing, purchasing, payment, delivery, and after-sales services for underwear, sleepwear, hosiery, accessories, and other related products through this website.
We reserve the right to:
Modify, suspend, or terminate parts of the website's functionality;
Add, reduce, or discontinue the sale of a particular product;
Restrict the sales region or purchase quantity of products;
Adjust product prices, promotional methods, or service content;
Refuse to provide services to specific individuals, regions, or jurisdictions.
The above arrangements shall not exclude or limit the mandatory rights granted to consumers by applicable law.
3. Account Registration and Security
Some website functions may require you to register an account. You should ensure that the name, email address, phone number, billing address, and shipping address you submit are true, accurate, and up-to-date.
You are responsible for:
Protecting your account password;
Preventing unauthorized use of your account;
Contacting us immediately if you discover any unusual or unauthorized activity on your account;
Being responsible for orders and other operations submitted through your account.
If we reasonably suspect that an account is involved in fraud, abuse, illegal activity, or a violation of these terms, we may suspend or terminate the relevant account, but will comply with applicable legal requirements.
4. Product Information
We strive to ensure that product names, descriptions, images, sizes, colors, materials, inventory, and price information are accurate.
However, due to factors such as shooting light, model display, monitor settings, manual measurement, and production batches:
The actual color may slightly differ from the image on the page;
Product size may have reasonable measurement errors;
Lace texture, print position, or details may vary slightly from batch to batch;
Model display effects do not represent the actual wearing effect for all consumers.
Product images are for display purposes only. Please carefully review the product description, size chart, fabric description, and care instructions before purchasing.
If there are obvious errors in the information on the product page, we reserve the right to correct the information, cancel the order, and refund the relevant payments before shipment.
5. Size Selection
You are responsible for selecting the appropriate size according to the size chart provided on the product page.
Different products may have different fits, elasticity, and cuts; please do not order solely based on your usual size. For intimate apparel, we recommend measuring your bust, waist, hips, and other relevant measurements before purchasing.
If you have any questions about sizing, please contact customer service through the following methods:
Customer Service Email: [Enter Customer Service Email]
Other Contact Methods: [Enter WhatsApp, Online Customer Service, or Social Media Account]
Customer service suggestions are for reference only. The final size selection is determined by the customer based on their own circumstances, but this will not affect your product quality or consumer rights under applicable law.
6. Product Prices
Unless otherwise stated on the page, the prices displayed on the website:
are settled in the currency indicated on the page;
may not include import duties, local taxes, or customs clearance fees;
may be subject to change due to market, supply chain, promotional activities, or other operating factors.
Price changes will not affect confirmed and paid orders, except for orders resulting from obvious technical errors, system errors, or pricing errors.
Discount Codes, Coupons, and Promotions:
are valid only for the specified period and applicable scope;
cannot be exchanged for cash;
generally cannot be combined unless otherwise stated in the activity rules;
cannot be obtained through fraud, bulk account registration, or other improper means;
may have minimum spending requirements, usage limits, or product restrictions.
7. Order Submission and Fulfillment
After you submit your order, the system may send you an order confirmation email. This email indicates that we have received your order, but does not necessarily mean that the order has been finally accepted.
Orders are typically fulfilled after payment is completed, risk assessment is passed, and we confirm that the order can be fulfilled.
We may refuse, restrict, or cancel an order under reasonable circumstances, such as:
Out of stock; Obvious errors in product or price information; Payment failure or inability to complete verification; Incomplete delivery address or inability to deliver; Order suspected of involving fraud, resale, money laundering, or other unusual activities; Customer violation of these Terms of Service; Transactions prohibited by laws, regulations, payment institutions, or logistics service providers.
If payment has been received but the order cannot be fulfilled, we will refund the payment using the original payment method or other mutually agreed-upon method.
8. Order Quantity Limits
To maintain a fair purchasing environment, we may limit:
The number of orders that can be placed per account;
The number of orders that can be placed per address;
The number of orders that can be placed using the same payment method;
The number of orders that can be placed for specific promotional items;
The number of orders that are suspected of being for commercial resale.
Without VELISSE's written authorization, you may not purchase goods from this website in bulk primarily for commercial resale.
9. Payment
You agree to provide true, complete, and valid payment information and acknowledge your right to use the submitted payment methods.
Payment may be processed by a third-party payment service provider. When using the relevant payment method, you must also comply with the payment service provider's terms and privacy policy.
We may take reasonable measures to:
Payment authorization;
Identity or address verification;
Fraud prevention review;
Order risk assessment;
Transaction anomaly detection.
We have no obligation to process or issue the relevant order if the payment is not authorized or is rejected by the payment institution.
10. Taxes, Duties, and Customs Clearance
Depending on your delivery region, the order may incur:
Sales tax;
Value-added tax;
Import duties;
Customs clearance fees;
Local logistics service fees;
Other fees charged by governments or carriers.
Whether the page includes relevant taxes and fees is subject to the actual display on the checkout page.
If your order is delivered without paying taxes, the recipient may be responsible for import duties and customs clearance. Refusal to pay taxes, refuse customs clearance, or failure to provide timely customs clearance documents may result in package delays, returns, or destruction.
Related fees and refund processing are subject to our shipping policy, refund policy, and applicable laws.
11. Delivery
Estimated order processing and delivery times are for reference only and do not constitute a guarantee of an accurate delivery date.
Delivery may be affected by the following factors:
Flight or transport arrangements;
Customs inspection;
Holidays;
Extreme weather;
Remote address;
Carrier delays;
Recipient's lack of timely cooperation;
Other circumstances beyond our reasonable control.
You are responsible for providing complete, accurate, and properly signed-for delivery information. Additional costs incurred due to incorrect address, incomplete information, no one to sign for the package, or refusal of customs clearance may be borne by the customer, subject to applicable laws.
Specific delivery areas, shipping costs, and delivery times are subject to our Shipping Policy.
12. Order Modification and Cancellation
Once your order is submitted, we will process it as soon as possible. Therefore, we cannot guarantee that it can be modified or cancelled.
For changes to size, color, shipping address, or to cancel your order, please contact customer service as soon as possible. If your order has not yet entered the packaging or shipping stage, we will do our best to assist you.
Once an order has been shipped, it generally cannot be modified or cancelled. You can apply for a return according to the refund policy after receiving the goods.
13. Returns, Refunds, and Exchanges
Return, refund, and exchange requests are subject to VELISSE's "Refund and Return Policy."
Due to the fact that some items are intimate apparel, for hygiene and customer safety, the following items may not be eligible for return for personal reasons, to the extent permitted by applicable law:
Intimate apparel such as underwear and bodysuits that have been tried on or used;
Items with sanitary seals, protective films, or protective stickers removed;
Items that have been washed, stained with odors, cosmetics, or other marks;
Items damaged due to improper use, pulling, or washing;
Promotional or customized items clearly marked as non-returnable.
If the product has quality issues, is the wrong item shipped, is damaged in transit, or does not match the page description, please contact us within the refund policy's stipulated period and provide order information and clear photos or videos.
Any hygiene restrictions do not affect consumers' legally mandated rights to return, refund, or quality assurance.
14. Product Use and Care
Please wear, wash, and store the product correctly according to the product label and page instructions.
Some lace, tulle, ribbons, metal embellishments, or other delicate materials may require:
Hand washing or using a laundry bag;
Use a mild detergent;
Avoid bleaching;
Avoid tumble drying at high temperatures;
Avoid contact with sharp objects;
Wash separately from dark-colored or easily staining clothing.
Problems arising from failure to follow care instructions, incorrect use, abnormal wear and tear, or human-caused damage may not be considered quality issues.
If discomfort, allergies, or irritation occur during wear, discontinue use immediately and seek professional advice if necessary.
15. Prohibited Activities
You may not use this website or related services to:
Violate any applicable laws or regulations;
Submit false identity, address, or payment information;
Conduct fraud, money laundering, credit card fraud, or unauthorized transactions;
Distribute malicious software, viruses, or destructive code;
Interfere with website security, servers, or normal operation;
Scrape, copy, or bulk collect website data;
Place orders using bots or automated tools without authorization;
Impersonate others or infringe upon the legal rights of others;
Post harassing, discriminatory, threatening, defamatory, or illegal content;
Infringe upon trademarks, copyrights, portrait rights, privacy rights, or other intellectual property rights;
Bypass quantity, regional, account, or payment restrictions;
Use the website for unauthorized commercial resale;
Other misuse of this website or services.
Violation of these terms may result in order cancellation, account suspension, termination of access, and potential legal liability.
16. Intellectual Property
The content on this website, including but not limited to:
VELISSE brand name and logo;
Product images;
Model images;
Videos;
Page design;
Copywriting;
Graphics;
Trademarks;
Product names;
Typography;
Data and software;
All are owned or legally used by VELISSE, its affiliates, or relevant licensors and are protected by applicable copyright, trademark, and other intellectual property laws.
You may not copy, download, modify, publish, distribute, sell, license, scrape, or use for commercial purposes without written permission.
You may browse this website for personal, non-commercial shopping purposes, but this license does not transfer any intellectual property rights to you.
17. User Reviews and Submissions
When you submit product reviews, photos, videos, suggestions, comments, or other content to us, you acknowledge that:
You own the legal rights to the content;
The content does not infringe upon the copyright, trademark, portrait rights, privacy rights, or other rights of others;
The content is truthful and not deceptive;
The content does not contain illegal, insulting, harassing, or malicious information;
The content does not contain viruses, malicious code, or unauthorized advertising.
To the extent permitted by law, you grant VELISSE a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, translate, or display the content for the purpose of displaying reviews, advertising products, operating the website, and promoting the brand.
If you do not wish us to use your submitted photos or videos for marketing purposes, please clearly state this at the time of submission or contact us to withdraw your license. The handling of legally created and published materials will be determined in accordance with applicable law and the actual circumstances.
18. Third-Party Links and Services
This website may contain links to third-party websites, payment platforms, social media, logistics tracking pages, or other external services.
Third-party services are independently operated by themselves. We do not control:
Content; Availability; Privacy Measures; Service Quality; Goods or Services; Data Processing Methods.
When using third-party services, you should read and comply with their Terms of Service and Privacy Policy. We are not liable for the actions of third parties except as otherwise provided by applicable law.
19. Third-Party Tools
We may provide payment, analytics, customer service, email subscriptions, advertising, or other functions through third-party tools.
These tools may be provided on an "as is" and "as available" basis. The risks arising from your use of third-party tools should be determined according to the terms of the relevant service provider and applicable law.
We may add new features or services in the future. Unless otherwise stated, new features will also be subject to these Terms of Service.
20. Privacy and Personal Information
We will collect, use, store, and disclose your personal information in accordance with the VELISSE Privacy Policy.
By using this website, you acknowledge that we handle information related to orders, accounts, payments, shipping, marketing, and website use.
In the event of a conflict between these Terms of Service and the Privacy Policy, the Privacy Policy and applicable privacy laws shall prevail regarding the processing of personal information. 21. Website Accuracy and Availability
We strive to maintain the accuracy, completeness, and functionality of the website content, but cannot guarantee:
The website will always be uninterrupted;
All errors will be fixed immediately;
All products will always be in stock;
All information will be completely complete;
The website will be fully compatible with all devices or browsers.
We may perform website maintenance, updates, or feature adjustments. For planned maintenance, we will minimize the impact on users to the extent reasonably practicable.
22. Disclaimer
To the maximum extent permitted by applicable law, this website and its content are provided "as is" and "as available."
We make no warranties, express or implied, beyond those required by law, regarding:
The website will be completely uninterrupted and error-free;
Products will fit all individual body types, preferences, or specific uses;
Model presentations will be exactly the same as each consumer's;
Third-party services will always be operational;
Delivery will definitely be completed on the estimated date.
These terms do not exclude warranties of quality, legal rights, or other obligations under applicable consumer protection laws.Exclusion of Liability.
23. Limitation of Liability
To the maximum extent permitted by applicable law, VELISSE and its operators, affiliates, employees, agents, and service providers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use this website.
No limitation of liability shall apply to liabilities prohibited or excluded by law, including, in certain jurisdictions, liabilities arising from:
fraud;
willful misconduct;
gross negligence;
personal injury;
product liability that cannot be excluded by law;
if applicable law does not permit full limitation of liability, the limitation shall apply only to the maximum extent permitted by law.
24. Liability for Damages
To the maximum extent permitted by applicable law, you agree to be liable for any claims, losses, or reasonable expenses suffered by VELISSE as a result of your violation of these Terms of Service, illegal use of this website, or infringement of third-party rights.
These Terms do not hold consumers liable for liabilities they are not legally obligated to bear, nor do they exclude liability that VELISSE may incur due to its own illegal conduct.
25. Force Majeure
We shall not be liable for delays or inability to perform due to events beyond our reasonable control, to the extent permitted by applicable law.
Such events may include:
Natural disasters;
War or social unrest;
Epidemics;
Government restrictions;
Changes in customs policy;
Strikes;
Network or communication failures;
Logistical disruptions;
Supply chain disruptions;
Power outages;
Other events that are not reasonably foreseeable or unavoidable.
In the event of such circumstances, we will take measures to mitigate the impact to the extent reasonably practicable.
26. Account and Service Termination
If you violate these Terms of Service, engage in fraud or abuse, or continued provision of services may result in legal, security, or operational risks, we may:
Restrict website access;
Suspend or close your account;
Cancel outstanding orders;
Refuse future transactions;
Take other reasonable measures.
Termination will not affect payment obligations, intellectual property liabilities, or other legally valid terms that have already arisen prior to termination.
27. Severability of Terms
If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable, that provision will be limited or deleted to the extent necessary, and the remaining provisions will remain in full force and effect.
28. No Waiver of Rights
Our failure to immediately exercise any right under these Terms of Service does not constitute a waiver of that right.
Any waiver of rights must be made in a clear manner in accordance with applicable law.
29. Entire Agreement
These Terms of Service, along with the Privacy Policy, Refund Policy, Shipping Policy, and other applicable rules published on this website, constitute the entire agreement between you and VELISSE regarding your use of the website and your purchase of goods.
In case of conflict between different policies:
Mandatory legal provisions take precedence;
Special rules on product or promotional pages apply to the relevant products or activities;
Refunds are subject to the Refund Policy;
Shipping is subject to the Shipping Policy;
Personal information is subject to the Privacy Policy;
Other matters are subject to these Terms of Service.
30. Applicable Law and Dispute Resolution
In the event of a dispute, we recommend that you first contact us through our customer service email address. We will endeavor to resolve the matter amicably through negotiation.
If the dispute cannot be resolved through negotiation, it may be submitted to a court with statutory jurisdiction or a consumer dispute resolution institution applicable under the law.
Optional:
31. Modification of Terms of Service
We may modify these Terms of Service due to business adjustments, website function updates, legal changes, or service needs.
The updated terms will be posted on this page and the "Last Updated Date" at the top of the page will be updated.
The modified terms will take effect from the date of posting or as stated on the page. If the law requires further notice or renewed consent, we will comply with the legal requirements.
Your continued use of this website after the terms take effect indicates your acceptance of the updated terms, but this agreement does not affect situations where express consent is required by law.
32. Contact Us
If you have any questions about these Terms of Service, orders, products, or after-sales service, please contact us through the following methods:
Brand Name: VELISSE
Customer Service Email: [baiy85609@gmail.com]
Website Address: [velisse.cc]