联系信息

Thank you for your interest in VELISSE.

Whether you have any questions about products, sizes, orders, shipping, returns, exchanges, or partnership matters, we are happy to assist you.

Please contact us through the following methods, and we will reply as soon as possible.

Customer Service

Customer Service Email: 【baiy85609@gmail.com】

Customer Service Hours:

Monday to Friday: 【9:00-22:00】

Saturday to Sunday: 【14:00-22:00】

We usually reply to your messages within 1–2 business days. Response time may be longer during promotional events, holidays, or peak order periods.

Order Issues

For inquiries about order status, address changes, order cancellations, logistics tracking, or after-sales issues, please provide the following when contacting us:

Order Number;

Order Name;

Order Email;

Problem Description;

Relevant Photos or Videos, if applicable.

Complete information will help us process your issue more quickly.

Product and Size Consultation

If you are unsure which size to choose, please feel free to contact us.

We suggest you provide the following:

Chest;

Waist;

Hips;

Your usual size;

The name or link of the product you wish to inquire about.

Our customer service team will provide suggestions based on the product design and size chart. However, due to individual differences in body shape and clothing preferences, the final size selection will depend on your specific situation.

Logistics and Delivery

After your order is shipped, you will usually receive a shipping confirmation email containing the tracking number.

If the tracking information does not update for an extended period, the package shows as delivered but you have not received it, or the goods are damaged during transit, please contact us promptly and provide your order number and relevant supporting documents.

For more information, please see our "Logistics Policy".

Returns and Refunds

To apply for a return, exchange, or refund, please contact us via customer service email first.

Please do not return the goods directly without customer service confirmation. We will provide you with appropriate processing methods and return guidance based on the product status, order details, and refund policy.

As some items are intimate apparel, returns may be subject to hygiene and safety restrictions. Please see our Refund and Return Policy for details.

Business Partnerships

If you wish to collaborate with VELISSE in the following ways, please contact us via business email:

Content Creator Collaboration;

Social Media Promotion;

Model and Photography Collaboration;

Affiliate Marketing;

Wholesale and Distribution;

Brand Co-branding;

Supply Chain Collaboration;

Media and Other Business Partnerships.

Business Email: [Enter Business Partnership Email Address]