物流政策
VELISSE Logistics Policy
Last Updated: June 24, 2026
Thank you for choosing VELISSE. We process every order carefully and strive to ensure your goods arrive safely and on time.
This logistics policy applies to all orders submitted through the VELISSE official website. Please read the following carefully before placing your order.
1. Order Processing Time
After successful payment, it typically takes 1–3 business days for order confirmation, goods inspection, packaging, and shipment.
The following situations may require longer processing times:
Holidays or promotional periods;
Pre-sale, customized, or temporarily out-of-stock items;
Incomplete order information;
Further payment verification required;
Goods need to be transferred from different warehouses.
Business days do not include weekends and public holidays.
After your order is shipped, you will receive a shipping confirmation email containing your tracking number.
2. Delivery Area
VELISSE offers delivery services to multiple countries and regions.
Actual delivery areas are subject to the information displayed on the checkout page. If checkout cannot be completed at your address, it usually means that the area is not currently within our delivery range.
Delivery may be unavailable or require longer transit times for some remote areas, military addresses, P.O. Boxes, or restricted areas.
3. Delivery Methods and Estimated Delivery Time
Delivery time is calculated from the date the order is shipped and does not include order processing time.
Standard Delivery
Estimated Delivery Time: 7–15 business days
Suitable for most standard orders. Actual delivery time will vary depending on the receiving country/region, customs clearance speed, and local logistics conditions.
Express Delivery
Estimated Delivery Time: 3–7 business days
Express delivery is available in some countries or regions. Whether it is available and the corresponding costs will be displayed on the checkout page.
Remote Area Delivery
Estimated delivery time for remote areas may take 3–10 business days longer than for standard areas. Additional delivery fees may apply to some orders.
The above times are estimates only and do not represent a guaranteed delivery date.
4. Shipping Costs
Shipping costs will be automatically calculated based on the following factors:
Country or region of receipt;
Item weight and package dimensions;
Shipping method;
Order amount;
Remote area;
Current promotions or free shipping offers.
Specific shipping costs will be displayed on the checkout page, which you can confirm before payment.
Free Shipping Policy
Orders over $49 qualify for free standard shipping. Orders under $49 will incur a $9.90 shipping fee.
Free shipping offers may only apply to selected countries, regions, or products, as displayed on the promotion page and checkout page.
Customs duties, import taxes, and clearance fees are usually not included in free shipping.
5. Order Tracking
We will provide you with tracking information after your order is shipped.
You can track your order through:
The tracking link in your shipping confirmation email;
The order tracking page on the VELISSE website;
Login to your account to check your order status;
Contact our customer service team.
Logistics information is usually updated within 24–72 hours after the package is shipped. If the tracking number is temporarily unavailable, please check again after a while, as the carrier may not have completed the initial scan.
6. Shipping Address
Please ensure the following information is accurate and complete before placing your order:
Recipient's Name;
Contact Number;
Country/Region;
State, Province, or City;
Detailed Street Address;
House Number, Room Number, or Apartment Number;
Postal Code.
VELISSE is not responsible for delays, returns, or losses caused by incorrect, incomplete, or invalid addresses provided by customers.
If you find an incorrect address, please contact us as soon as possible.
If the order has not yet been shipped, we will try our best to assist in correcting it; if the order has already entered the packaging or shipping process, we cannot guarantee that the address can be changed.
7. Address Errors and Redelivery
If the package is returned for the following reasons:
Incorrect address;
Incomplete address information;
No one to sign for it;
Recipient refuses to accept it;
Unclaimed for an extended period;
Unable to be contacted by phone;
Refusal to cooperate with customs clearance;
The customer may be responsible for the original shipping cost, return fee, and redelivery fee. If the package is destroyed, abandoned, or cannot be returned by the local logistics company, we may not be able to provide a refund.
The specific handling method will be determined based on the logistics company's feedback and applicable laws.
8. Customs Duties and Import Taxes
International orders may incur:
Import duties;
VAT;
Sales tax;
Customs clearance fees;
Local logistics service fees;
Other fees charged by customs or government agencies.
Unless the checkout page explicitly states that the relevant taxes and fees are included, the above fees are usually borne by the recipient.
Import regulations vary by country and region; we recommend that you consult your local customs authority before placing your order.
If the package is returned due to the customer's refusal to pay customs duties or refusal to clear customs, the following may be deducted from the refund:
Original shipping costs;
Return shipping costs;
Customs fees;
Storage fees;
Other actual costs incurred.
9. Customs Clearance Requirements
Some countries and regions may require the recipient to provide:
Identity documents;
Tax number;
Import declaration information;
Contact number;
Description of the intended use of the goods;
Other customs clearance documents.
Customers are responsible for providing relevant information to customs or logistics service providers in a timely manner.
VELISSE cannot guarantee compensation for losses caused by customer failure to cooperate with customs clearance in a timely manner, resulting in delays, returns, or package destruction.
10. Delivery Delays
Under normal circumstances, we will strive to complete delivery on schedule, but the following situations may cause delays:
Customs inspection;
Flight adjustments;
Extreme weather;
Natural disasters;
Peak holidays;
Logistics company strikes;
Public health events;
Changes in government policy;
Incorrect address;
Remote area delivery;
Other situations beyond our reasonable control.
Logistics delays do not necessarily mean the package is lost.
If the tracking information has not been updated for an extended period, please contact us, and we will assist in inquiring with the carrier.
11. Package Shows as Delivered but Not Received
If the tracking information shows your package has been delivered but you haven't received it, please first:
Check your door, reception desk, mailbox, garage, or other secure locations;
Ask family, neighbors, property management, or reception staff;
Contact the local delivery company to confirm the delivery location;
Wait 24–48 hours. Some packages may update to "Delivered" earlier.
If you still can't find it, please contact us within **[3 days]** of the delivery status appearing on the tracking information.
We will assist with the investigation, but the final result may depend on the delivery record, photos, location information, or investigation conclusions provided by the delivery company.
12. Package Lost
If your package hasn't been updated for an extended period during transit, or if the carrier confirms it's lost, please contact us immediately.
After the carrier completes its investigation and confirms the loss, we may provide, depending on the circumstances:
Reshipment;
Store balance;
Refund via the original payment method.
You may not be eligible for compensation if your package is lost for any of the following reasons:
Customer provides an incorrect address;
Customer requests the package be placed in an unsafe location;
Customer refuses to sign for it;
Customer fails to collect it promptly;
Customer fails to cooperate with customs clearance;
Logistics system shows it has been successfully signed for.
13. Package Damage
Upon receiving your package, please check the goods and packaging as soon as possible.
If the goods were damaged during transit, please contact us within **[7 days]** of signing for the package and provide:
Order number;
Product name;
Photo of the package's outer packaging;
Photo of the shipping label;
Photo or video of the damaged goods;
Description of the problem.
Please retain the original packaging until the problem is resolved.
Failure to provide necessary supporting documentation may affect after-sales processing.
14. Missing or Wrong Items
If your order contains missing items, incorrect quantities, or the wrong items, please contact us within **[7 days]** of signing for the package.
Please provide:
Order number;
Photos of all received items;
Photos of the package's outer packaging;
Photos of the shipping label;
Unboxing video, if available;
Description of the problem.
After verification, we will arrange for reshipment, replacement, or refund based on the actual situation.
15. Split Shipping
If an order contains multiple items, the items may be shipped in multiple packages due to differences in inventory location, packaging requirements, or shipping time.
Different packages may:
Use different tracking numbers;
Be dispatched on different dates;
Arrive at different times.
Split shipping usually does not incur additional shipping fees unless otherwise stated on the checkout page or by customer service.
16. Pre-sale Items
If your order includes pre-sale items, the estimated shipping time will be indicated on the product page.
When purchasing both in-stock and pre-sale items, we may:
Wait until all items arrive before shipping;
Ship in-stock and pre-sale items separately.
Specific arrangements are subject to the product page, order notification, or customer service instructions.
Pre-sale shipping dates may change due to production, shipping, or supply chain conditions.
17. Order Cancellation
Orders will be processed as soon as possible after submission, therefore we cannot guarantee cancellation.
For cancellation, please contact customer service as soon as possible.
If the order has not yet been packaged or shipped, we will do our best to assist; if the order has already been shipped, it will be processed according to VELISSE's Refund and Return Policy.
Whether shipping costs, customs duties, and incurred service fees will be refunded depends on the actual situation and applicable laws.
18. Refusal of Packages
Please do not refuse to accept packages without confirmation from customer service.
When a package is returned due to a customer's voluntary refusal, the refund amount may be deducted from:
Original shipping cost;
Return shipping cost;
Customs duties and clearance fees;
Storage fees;
Other actual costs incurred.
Some international packages may not be returnable after refusal, or may be destroyed by local customs and logistics agencies. In this case, we may not be able to provide a refund.
19. Delivery Risks and Receipt
After being handed over to the logistics service provider, the package will be delivered by the carrier.
To the extent permitted by applicable law, the risk of loss may transfer to the recipient after the package is signed for, placed at the customer's designated location, or confirmed as delivered by the logistics system.
For high-value orders, we may require:
Personal signature;
Signature confirmation;
Identity verification;
Telephone confirmation.
Please ensure that someone at the delivery address can receive the package promptly.
20. Discreet Packaging
VELISSE values your privacy.
We generally use simple, discreet packaging for delivery, which will not display the specific style or sensitive description of the goods.
The shipping label may display:
Recipient information;
Sender's name;
Necessary declaration information required by the logistics company;
The category or value of goods as required by customs.
During international shipping, goods information may need to be declared according to customs regulations. We cannot guarantee that customs documents in all countries will not display the category of goods.
21. Shipping Policy Updates
We may update this shipping policy based on logistics services, delivery areas, operational arrangements, or legal requirements.
The updated policy will be posted on this page, and the "Last Updated Date" at the top of the page will be updated.
Orders are generally subject to the shipping policy in effect at the time of order placement, unless otherwise required by law.
22. Contact Us
If you have any questions about shipping, order status, or logistics information, please contact us:
Brand Name: VELISSE
Customer Service Email: [baiy85609@gmail.com]
Website Address: [velisse.cc]
When contacting us, please provide your order number and the email address used to place the order so we can track your order more quickly.