Conditions d’utilisation

Last Updated: July 20, 2026

Welcome to VELISSE.

These Terms of Service govern your access to and use of the VELISSE website, products, content, and related services.

In these Terms, “VELISSE,” “we,” “us,” “our,” “this website,” or “this store” refers to VELISSE and its operating entity. “You,” “user,” or “customer” refers to any person who visits this website, creates an account, purchases a product, or uses our related services.

By accessing this website, submitting an order, creating an account, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, Warranty Policy, and other policies published on this website.

If you do not agree to these Terms, please stop using this website.

1. Eligibility

By using this website, you confirm that:

You have reached the legal age of majority in your country or region, or you are using the website with the permission and supervision of a parent or legal guardian.

The information you provide is accurate, complete, and current.

You will not use this website, our products, or our services for any unlawful, fraudulent, or unauthorized purpose.

You are responsible for all activities conducted through your account and device.

2. Products and Services

VELISSE provides red light scalp massagers, scalp-care accessories, replacement accessories, and related personal-care products through this website.

We reserve the right, where permitted by applicable law, to:

• Add, modify, suspend, or discontinue products;
• Limit quantities available for purchase;
• Restrict sales to certain regions or jurisdictions;
• Change product specifications or packaging;
• Adjust prices, promotions, and service features;
• Refuse or cancel orders where there is a legitimate reason to do so.

These rights do not limit any mandatory consumer rights available under applicable law.

3. General Wellness and Product Disclaimer

VELISSE scalp-care products are intended for general personal-care, relaxation, cleansing, massage, and wellness purposes.

Unless expressly stated otherwise and supported by the required regulatory authorization, our products are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.

Information provided on our website, advertisements, packaging, product manuals, emails, or social media accounts is for general informational purposes only and does not constitute medical advice.

VELISSE does not guarantee:

• Hair growth;
• Prevention or reversal of hair loss;
• Treatment of alopecia or other scalp conditions;
• Specific changes in hair density or thickness;
• Identical results for every customer.

Individual experiences may vary depending on personal circumstances, frequency of use, scalp condition, hair condition, lifestyle, and other factors.

Consult an appropriately qualified healthcare professional before use if you have a medical condition, scalp disorder, unusual sensitivity, implanted electronic device, recent scalp procedure, or any concern about whether the product is suitable for you.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, specifications, dimensions, accessories, functions, and prices are accurate.

However, minor differences may occur because of:

• Photography and lighting;
• Display or monitor settings;
• Manufacturing batches;
• Product upgrades;
• Packaging changes;
• Manual measurements;
• Regional plug or accessory configurations.

Product images are provided for illustration. The product received may have minor visual or packaging differences that do not affect its essential function.

Please carefully review the product description, included accessories, instructions, charging requirements, warnings, and compatibility information before placing an order.

If a product page contains an obvious pricing, specification, or technical error, we may correct the information or cancel the affected order before shipment. Any payment collected for a cancelled order will be refunded.

5. Accounts and Account Security

Some features may require you to create an account.

You are responsible for:

• Providing accurate registration information;
• Keeping your login credentials confidential;
• Preventing unauthorized access to your account;
• Reviewing orders placed through your account;
• Contacting us promptly if you notice suspicious activity.

We may suspend or restrict an account if we reasonably believe it is connected to fraud, abuse, unauthorized transactions, security risks, or a violation of these Terms.

6. Prices and Promotions

Prices are displayed in the currency shown on the website or checkout page.

Unless expressly stated otherwise, displayed prices may not include:

• Import duties;
• Customs fees;
• Local taxes;
• Brokerage fees;
• Charges imposed by local authorities or carriers.

Prices and promotions may change at any time. Changes will not normally affect an order that has already been accepted and paid, except where an obvious technical or pricing error has occurred.

Discount codes and promotional offers:

• Apply only during the stated promotional period;
• May be subject to minimum purchase requirements;
• May be limited to selected products or customers;
• Cannot be exchanged for cash;
• Cannot normally be combined unless expressly stated;
• May be cancelled if obtained through fraud, automated accounts, or other abuse.

7. Orders

After you submit an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean the order has been finally accepted or shipped.

An order is generally accepted after:

• Payment has been authorized;
• Fraud and risk checks have been completed;
• Product availability has been confirmed;
• We have confirmed that the delivery address can be serviced.

We may refuse, limit, or cancel an order for reasons including:

• Product unavailability;
• Incorrect product or price information;
• Payment failure;
• Failed identity or address verification;
• An incomplete or undeliverable address;
• Suspected fraud or unauthorized payment;
• Unusual purchasing activity;
• Commercial resale without authorization;
• Legal, payment-provider, or shipping restrictions.

If we cancel an order after receiving payment, we will issue a refund to the original payment method or another mutually agreed method.

8. Payment

You agree to provide current, complete, and valid payment information and confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers. Your use of those services may also be subject to their own terms and privacy policies.

We may conduct payment authorization, address verification, fraud screening, and transaction-risk assessments.

We are not required to fulfill an order when payment is declined, reversed, unauthorized, or otherwise not successfully completed.

9. Taxes, Duties, and Customs

Orders delivered internationally may be subject to import duties, customs fees, taxes, brokerage charges, or other local charges.

Whether these charges are included will be shown at checkout where available.

Where an order is shipped on a duties-unpaid basis, the recipient is responsible for applicable charges and customs requirements.

Failure to pay applicable duties, provide customs documentation, or accept delivery may result in delay, return, abandonment, or destruction of the package.

Any resulting refund will be handled according to our Shipping Policy, Return and Refund Policy, and applicable law.

10. Processing and Delivery

Processing and delivery dates are estimates and are not guaranteed arrival dates.

Delivery may be affected by:

• Flight or transportation availability;
• Customs inspections;
• Public holidays;
• Weather conditions;
• Remote destinations;
• Carrier disruptions;
• Incorrect delivery information;
• Recipient unavailability;
• Events beyond our reasonable control.

You are responsible for providing a complete and accurate name, address, telephone number, postal code, and other delivery information.

Additional costs caused by an incorrect address, failed delivery, refused package, or failure to complete customs clearance may be charged to the customer where permitted by law.

Shipping regions, estimated delivery times, and shipping costs are governed by our Shipping Policy.

11. Order Changes and Cancellations

We begin processing orders as quickly as possible and cannot guarantee that an order can be changed or cancelled after submission.

Contact customer service promptly if you need to change:

• The delivery address;
• Product color or variation;
• Order quantity;
• Other order information.

We will try to assist when the order has not entered packing or shipping, but changes are not guaranteed.

Once an order has shipped, it cannot normally be cancelled or modified. After delivery, you may submit a return request in accordance with our Return and Refund Policy.

12. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by the VELISSE Return and Refund Policy.

Unless defective, damaged, incorrect, or otherwise required by law, a returned product must generally be:

• Requested within the stated return period;
• Unused and in its original condition;
• Clean and free from hair, oils, liquids, or cosmetic residue;
• Returned with its original packaging;
• Returned with all accessories, manuals, cables, and complimentary items;
• Accompanied by valid proof of purchase.

Because scalp massagers are personal-care products that come into direct contact with the hair and scalp, opened or used products may not be eligible for return for personal-preference reasons where permitted by applicable law.

This restriction does not affect mandatory consumer rights relating to defective, damaged, unsafe, incorrectly supplied, or materially misdescribed products.

Unauthorized returns may be refused or delayed. Contact customer service before sending a product back.

13. Damaged, Defective, or Incorrect Products

Inspect your order after delivery.

If the product arrives damaged, defective, incomplete, or incorrect, contact customer service within the period stated in our Return and Refund Policy.

We may request:

• Your order number;
• A description of the problem;
• Photos of the product and packaging;
• A short video showing the functional issue;
• Product labels or serial information;
• Other information reasonably required to assess the claim.

Depending on the circumstances and applicable law, we may provide troubleshooting, replacement parts, a replacement product, repair, refund, or another appropriate solution.

Do not discard the product, accessories, or original packaging before your claim has been reviewed.

14. Product Use and Safety

You must read and follow the product instructions, safety warnings, charging requirements, cleaning instructions, and usage guidance supplied with the product.

You agree to use the product only for its intended personal-care purpose.

You should not:

• Use a visibly damaged product, cable, charger, or accessory;
• Immerse the product in water unless it is expressly described as waterproof;
• Use the product while charging unless the instructions expressly permit it;
• Use an incompatible charger or power supply;
• Modify, disassemble, puncture, burn, or attempt unauthorized repair;
• Use the product on broken, bleeding, infected, or severely irritated skin;
• Share the product without appropriate cleaning;
• Allow children to use the product without appropriate adult supervision;
• Continue using the product if it becomes unusually hot, emits an unusual smell, or shows signs of malfunction.

Stop using the product if you experience unexpected pain, burning, persistent redness, severe irritation, dizziness, or another unusual reaction.

Failure to follow the supplied instructions may damage the product and may affect warranty coverage to the extent permitted by law.

15. Cleaning, Storage, and Maintenance

Clean and store the product according to the supplied instructions.

Before cleaning, turn off the product and disconnect it from any charging source.

Do not use harsh solvents, bleach, abrasive cleaners, or cleaning methods that may damage the product.

Keep the charging port and electrical components dry unless the product instructions expressly state otherwise.

Store the product in a clean, dry place away from excessive heat, direct sunlight, open flames, and moisture.

Normal wear, cosmetic scratches, gradual battery-capacity reduction, and damage caused by improper cleaning or storage are not ordinarily considered manufacturing defects.

16. One-Year Limited Warranty

VELISSE provides a one-year limited warranty beginning on the original purchase date, unless a different period is required by applicable law or expressly stated on the product page.

The limited warranty covers verified manufacturing defects and functional failures arising during normal and proper use.

The warranty does not ordinarily cover:

• Accidental damage;
• Drops, impact, crushing, or misuse;
• Water or liquid damage inconsistent with the product’s stated protection level;
• Improper cleaning or storage;
• Use with an incompatible charger or power supply;
• Unauthorized modification, disassembly, or repair;
• Damage caused by external events;
• Normal wear and tear;
• Cosmetic damage that does not affect operation;
• Normal battery degradation;
• Loss or theft;
• Products purchased from unauthorized sellers;
• Products without valid proof of purchase.

To request warranty service, contact customer service with your order number and evidence showing the issue.

VELISSE may, depending on the circumstances, provide troubleshooting, replacement parts, repair, product replacement, or another remedy required by applicable law.

This limited warranty is in addition to any non-excludable consumer rights available in your jurisdiction.

17. No Guaranteed Results

Product results vary among individuals.

Reviews, testimonials, before-and-after images, demonstrations, model presentations, and advertising materials describe individual experiences or intended product use. They do not guarantee that every customer will experience the same outcome.

VELISSE does not guarantee a particular cosmetic, scalp-care, relaxation, or hair-related result within a specific period.

A customer’s dissatisfaction with personal results does not automatically establish that the product is defective.

This provision does not limit your rights where the product is faulty, unsafe, materially misdescribed, or otherwise fails to meet mandatory legal standards.

18. Prohibited Activities

You may not use this website or our services to:

• Violate applicable laws;
• Submit false account, address, or payment information;
• Conduct fraud, money laundering, or unauthorized transactions;
• Introduce viruses, malicious code, or disruptive software;
• Interfere with website security or operation;
• Scrape or automatically collect website content without authorization;
• Use bots to abuse promotions or purchasing limits;
• Impersonate another person;
• Infringe intellectual property or privacy rights;
• Publish unlawful, threatening, defamatory, or deceptive content;
• Circumvent account, payment, regional, or quantity restrictions;
• Purchase products primarily for unauthorized commercial resale.

Violations may result in cancellation of orders, account suspension, termination of access, or other lawful action.

19. Intellectual Property

All website content, including the following, is owned by or legally licensed to VELISSE:

• Brand names and logos;
• Product names;
• Product images and videos;
• Model and lifestyle images;
• Product descriptions;
• Page layouts;
• Graphics;
• Written content;
• Trademarks;
• Software and website data.

You may access the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, publish, scrape, sell, distribute, license, or commercially use our content without prior written permission.

20. Customer Reviews and Submissions

When you submit reviews, photographs, videos, suggestions, comments, or other content, you confirm that:

• You have the right to submit the content;
• The content is accurate and not intentionally misleading;
• It does not infringe another person’s rights;
• It does not contain unlawful or abusive material;
• It does not contain malware or unauthorized advertising.

To the extent permitted by law, you grant VELISSE a non-exclusive, worldwide, royalty-free license to reproduce, edit, translate, publish, and display submitted content for operating the website, presenting reviews, providing customer service, and promoting our products.

Do not submit confidential information or identifiable health information in a public product review.

21. Third-Party Services

Our website may contain links to or integrations with third-party services, including:

• Payment platforms;
• Shipping-tracking websites;
• Social media platforms;
• Analytics services;
• Customer service tools;
• Advertising platforms.

Third-party services operate independently and may be governed by their own terms and privacy policies.

To the extent permitted by law, VELISSE is not responsible for the availability, content, data practices, or independent actions of third-party services.

22. Privacy

We collect, use, store, and disclose personal information in accordance with the VELISSE Privacy Policy.

By using the website, you acknowledge that information related to accounts, orders, payments, shipping, website activity, marketing, returns, and warranty requests may be processed as described in that policy.

If these Terms conflict with the Privacy Policy regarding personal information, the Privacy Policy and applicable privacy law will apply.

23. Website Availability and Accuracy

We make reasonable efforts to keep the website accurate and operational, but do not guarantee that:

• Access will always be uninterrupted;
• Every error will be corrected immediately;
• Every product will remain available;
• All content will always be complete;
• The website will work identically on every browser or device.

We may conduct maintenance, updates, security work, or feature changes when reasonably necessary.

24. Limitation of Liability

To the maximum extent permitted by applicable law, VELISSE and its operators, affiliates, employees, agents, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of, or inability to use, the website or products.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability that may arise from fraud, intentional misconduct, gross negligence, personal injury, unsafe products, or mandatory consumer-protection obligations.

Where liability cannot be completely excluded, it will be limited only to the maximum extent permitted by applicable law.

25. Force Majeure

We are not responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including:

• Natural disasters;
• Severe weather;
• War or civil unrest;
• Epidemics or public-health restrictions;
• Government action;
• Customs-policy changes;
• Strikes;
• Transportation interruptions;
• Network or power failures;
• Supply-chain disruptions;
• Carrier delays.

We will take reasonable steps to reduce the impact where practicable.

26. Suspension and Termination

We may restrict website access, suspend an account, cancel an order, or refuse future transactions when we reasonably believe that a user has:

• Violated these Terms;
• Engaged in fraud or abuse;
• Created a legal or security risk;
• Misused promotions or payment systems;
• Infringed the rights of VELISSE or another person.

Termination does not affect obligations or liabilities that arose before termination.

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will remain in effect.

28. No Waiver

Our failure to immediately exercise a right or enforce a provision does not constitute a waiver of that right or provision.

29. Entire Agreement

These Terms, together with the Privacy Policy, Return and Refund Policy, Shipping Policy, Warranty Policy, and other policies published on the website, form the agreement between you and VELISSE regarding your use of the website and purchase of products.

In the event of a conflict:

Mandatory law takes priority.

Product-specific or promotion-specific terms apply to the relevant product or promotion.

Returns and refunds are governed by the Return and Refund Policy.

Delivery matters are governed by the Shipping Policy.

Personal information is governed by the Privacy Policy.

30. Governing Law and Disputes

If a dispute arises, please contact customer service first so that we can try to resolve it through good-faith communication.

If the matter cannot be resolved informally, it may be submitted to a court, consumer-protection authority, arbitration body, or dispute-resolution organization with lawful jurisdiction.

Nothing in these Terms removes any mandatory right you may have to bring a claim in your place of residence.

31. Changes to These Terms

We may update these Terms to reflect changes in our products, website features, operating practices, or legal requirements.

The revised Terms will be posted on this page with an updated “Last Updated” date.

Where required by law, we will provide additional notice or request renewed consent.

32. Contact Us

For questions about these Terms, your order, our products, returns, warranty service, or after-sales support, please contact us:

Brand Name: VELISSE
Customer Service Email: baiy85609@gmail.com
Website: velisse.cc
Operating Company: [Enter Legal Company Name]
Business Address: [Enter Business Address]
Telephone: [Enter Customer Service Telephone Number]