Contact Us

Thank you for your interest in VELISSE.

Whether you have questions about our red light scalp massager, product operation, orders, shipping, returns, warranty service, or business partnerships, our customer service team is here to assist you.

Please contact us using one of the methods below, and we will respond as soon as possible.

Customer Service

Customer Service Email:
baiy85609@gmail.com

Customer Service Hours:
Monday to Friday: 9:00–22:00
Saturday to Sunday: 14:00–22:00

We normally respond within 1–2 business days.

Response times may be longer during public holidays, promotional events, product launches, or peak order periods.

Order Support

For questions regarding:

• Order status;
• Shipping address changes;
• Order modifications;
• Order cancellations;
• Payment issues;
• Shipping and tracking;
• Returns and refunds;
• Damaged, defective, or incorrect products;

please include the following information when contacting us:

• Order number;
• Full name used for the order;
• Email address used for the order;
• A clear description of the issue;
• Relevant photos or videos, where applicable.

Providing complete information will help us review and resolve your request more efficiently.

Product Consultation

If you have questions before purchasing a VELISSE red light scalp massager, please contact our customer service team.

You may provide:

• Your hair type;
• Your scalp type;
• The product name or product-page link;
• Your main questions about product functions;
• Any concerns about product operation, charging, or cleaning.

Our customer service team can provide general product information, instructions, and usage guidance.

VELISSE products are intended for general scalp care, massage, cleansing, relaxation, and personal wellness. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

For medical questions or concerns regarding hair loss, scalp conditions, skin sensitivity, or other health conditions, please consult an appropriately qualified healthcare professional.

Product Operation and Troubleshooting

If you experience an issue while using your product, please contact us and provide:

• Your order number;
• Product name or model;
• A description of the issue;
• Photos or a short video showing the problem;
• Information about the charger or power source being used;
• Details of any indicator lights or unusual sounds.

Before contacting us, please check that:

• The product has been fully charged;
• The charging cable is securely connected;
• A compatible charging adapter is being used;
• The product has been turned on correctly;
• The charging port is clean and dry;
• The product has been cleaned according to the instructions.

Do not attempt to disassemble, modify, or repair the product yourself, as this may create a safety risk and may affect warranty eligibility.

Warranty Support

VELISSE provides a one-year limited warranty from the original date of purchase for eligible manufacturing defects and functional failures resulting from normal and proper use.

To submit a warranty request, please provide:

• Your order number;
• Proof of purchase;
• A description of the issue;
• Clear photos or videos showing the problem;
• Product label, model, or serial information, where available.

Depending on the situation, we may provide:

• Troubleshooting assistance;
• Replacement accessories;
• A replacement product;
• Repair assistance;
• Another appropriate solution.

The warranty does not normally cover damage caused by misuse, accidents, drops, water exposure, incompatible chargers, unauthorized repairs, improper cleaning, or normal wear and tear.

Please review our Warranty Policy for complete details.

Shipping and Delivery

After your order has shipped, you will normally receive a shipping confirmation email containing your tracking number.

Please contact us if:

• Your tracking information has not updated for an unusually long period;
• Your package is delayed;
• Your package is marked as delivered but cannot be located;
• Your order arrives damaged;
• Your package contains an incorrect or missing item;
• You experience customs-clearance or delivery issues.

When contacting us, please provide your order number, tracking number, and any relevant photos or documents.

Tracking information may take 24–72 hours to update after shipment.

For more information, please review our Shipping Policy.

Returns, Exchanges, and Refunds

To request a return, exchange, or refund, please contact our customer service team before returning the product.

Please do not send a product back without receiving return instructions and confirmation from VELISSE.

When submitting a request, please provide:

• Your order number;
• The reason for your request;
• The condition of the product;
• Photos or videos, where applicable;
• Confirmation that the original packaging and accessories are available.

Because scalp massagers are personal-care products that come into direct contact with the scalp and hair, opened or used products may be subject to hygiene-related return restrictions, except where the product is damaged, defective, incorrectly supplied, or otherwise covered by applicable consumer law.

Please review our Return and Refund Policy for complete eligibility requirements and instructions.

Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number;
• Photos of the outer shipping package;
• Photos of the shipping label;
• Photos or videos of the product;
• Photos of all products and accessories received;
• A description of the issue.

Please keep the product, accessories, packaging, and shipping materials until we have completed our review.

Business Partnerships

For potential collaborations with VELISSE, please contact us regarding:

• Content creator partnerships;
• Social media promotion;
• Influencer collaborations;
• Product photography and video production;
• Affiliate marketing;
• Wholesale and distribution;
• Retail partnerships;
• Brand collaborations;
• Supply-chain partnerships;
• Media inquiries;
• Other commercial opportunities.

Business Email:
baiy85609@gmail.com

Please include:

• Your name or company name;
• Country or region;
• Proposed collaboration;
• Website or social media accounts;
• Audience information, where applicable;
• Relevant portfolio, media kit, or business details.

Company Information

Brand Name: VELISSE
Customer Service Email: baiy85609@gmail.com
Business Email: baiy85609@gmail.com
Website: velisse.cc
Operating Company: [Enter Legal Company Name]
Business Address: [Enter Business Address]

Leave Us a Message

You may also contact us through the contact form on this page.

Please provide:

• Your name;
• Email address;
• Order number, if applicable;
• Subject of your inquiry;
• A detailed description of your question or issue.

Our customer service team will respond as soon as possible.

VELISSE — Care Starts at the Scalp.