Politique de remboursement
velisse® is committed to providing high-quality products and a satisfying shopping experience. You may request a return or exchange within 30 days of receiving your order.
Please Note:
Unopened and unused products returned within 30 days are eligible for a full refund or exchange. Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.
For hygiene and safety reasons, red light scalp massagers that have been opened, used, or come into direct contact with the scalp cannot be returned or exchanged unless there is a confirmed product quality issue.
Returned products must include the original packaging, accessories, charging cable, manuals, and any complimentary items.
If your product arrives damaged, defective, or incorrect, please contact our customer service team within 7 days of delivery and provide clear photos or videos of the issue.
Refunds will be processed after the returned product has been received and inspected. Please allow 5–10 business days for the refund to appear in your original payment method.
Please contact our customer service team before returning any product. Unauthorized returns may not be accepted.
We welcome your feedback and appreciate the opportunity to serve you better.
Warranty Policy
velisse® provides a one-year limited warranty from the original date of purchase.
The warranty covers manufacturing defects and functional failures that occur during normal and proper use.
The warranty does not cover:
- Damage caused by misuse, improper cleaning, accidents, drops, or impact
- Damage caused by water exposure or use in wet environments
- Damage caused by unauthorized repairs or modifications
- Normal wear and tear, cosmetic damage, or battery degradation
- Damage caused by using incompatible chargers or power supplies
- Loss or theft of the product
To submit a warranty claim, please contact our customer service team with your order number and clear photos or videos showing the issue.
Depending on the circumstances, velisse® may provide troubleshooting assistance, replacement parts, a replacement product, or another appropriate solution.