Politique d’expédition
VELISSE Logistics Policy
Last Updated: June 24, 2026
Thank you for choosing VELISSE. We process every order carefully and strive to ensure your goods arrive safely and on time.
This logistics policy applies to all orders submitted through the VELISSE official website. Please read the following carefully before placing your order.
1. Order Processing Time
After successful payment, it typically takes 1–3 business days for order confirmation, goods inspection, packaging, and shipment.
The following situations may require longer processing times:
Holidays or promotional periods;
Pre-sale, customized, or temporarily out-of-stock items;
Incomplete order information;
Further payment verification required;
Goods need to be transferred from different warehouses.
Business days do not include weekends and public holidays.
After your order is shipped, you will receive a shipping confirmation email containing your tracking number.
2. Delivery Area
VELISSE offers delivery services to multiple countries and regions.
Actual delivery areas are subject to the information displayed on the checkout page. If checkout cannot be completed at your address, it usually means that the area is not currently within our delivery range.
Delivery may be unavailable or require longer transit times for some remote areas, military addresses, P.O. Boxes, or restricted areas.
3. Delivery Methods and Estimated Delivery Time
Delivery time is calculated from the date the order is shipped and does not include order processing time.
Standard Delivery
Estimated Delivery Time: 7–15 business days
Suitable for most standard orders. Actual delivery time will vary depending on the receiving country/region, customs clearance speed, and local logistics conditions.
Express Delivery
Estimated Delivery Time: 7-15business days
Express delivery is available in some countries or regions. Whether it is available and the corresponding costs will be displayed on the checkout page.
Remote Area Delivery
Estimated delivery time for remote areas may take 7-25 business days longer than for standard areas. Additional delivery fees may apply to some orders.
The above times are estimates only and do not represent a guaranteed delivery date.
4. Shipping Costs
Shipping costs will be automatically calculated based on the following factors:
Country or region of receipt;
Item weight and package dimensions;
Shipping method;
Order amount;
Remote area;
Current promotions or free shipping offers.
Specific shipping costs will be displayed on the checkout page, which you can confirm before payment.
Free Shipping Policy
Orders over $49 qualify for free standard shipping. Orders under $49 will incur a $9.90 shipping fee.
Free shipping offers may only apply to selected countries, regions, or products, as displayed on the promotion page and checkout page.
Customs duties, import taxes, and clearance fees are usually not included in free shipping.
5. Order Tracking
We will provide you with tracking information after your order is shipped.
You can track your order through:
The tracking link in your shipping confirmation email;
The order tracking page on the VELISSE website;
Login to your account to check your order status;
Contact our customer service team.
Logistics information is usually updated within 24–72 hours after the package is shipped. If the tracking number is temporarily unavailable, please check again after a while, as the carrier may not have completed the initial scan.
6. Shipping Address
Please ensure the following information is accurate and complete before placing your order:
Recipient's Name;
Contact Number;
Country/Region;
State, Province, or City;
Detailed Street Address;
House Number, Room Number, or Apartment Number;
Postal Code.
VELISSE is not responsible for delays, returns, or losses caused by incorrect, incomplete, or invalid addresses provided by customers.
If you find an incorrect address, please contact us as soon as possible.
If the order has not yet been shipped, we will try our best to assist in correcting it; if the order has already entered the packaging or shipping process, we cannot guarantee that the address can be changed.
7. Address Errors and Redelivery
If the package is returned for the following reasons:
Incorrect address;
Incomplete address information;
No one to sign for it;
Recipient refuses to accept it;
Unclaimed for an extended period;
Unable to be contacted by phone;
Refusal to cooperate with customs clearance;
The customer may be responsible for the original shipping cost, return fee, and redelivery fee. If the package is destroyed, abandoned, or cannot be returned by the local logistics company, we may not be able to provide a refund.
The specific handling method will be determined based on the logistics company's feedback and applicable laws.
8. Customs Duties and Import Taxes
International orders may incur:
Import duties;
VAT;
Sales tax;