VELISSE Shipping Policy

Last Updated: July 20, 2026

Thank you for choosing VELISSE.

We carefully inspect and package every order and work with our logistics partners to deliver your VELISSE red light scalp massager and related accessories safely and efficiently.

This Shipping Policy applies to orders placed through the official VELISSE website. Please review it carefully before completing your purchase.

1. Order Processing Time

After payment is successfully completed, orders normally require 1–3 business days for:

• Payment and order confirmation;
• Product inspection and functional checks;
• Packaging;
• Preparation for shipment.

Processing may take longer during:

• Public holidays;
• Promotional or high-volume sales periods;
• Pre-order periods;
• Temporary stock shortages;
• Payment or fraud-prevention verification;
• Orders containing products stored in different warehouses;
• Situations where the shipping information is incomplete or requires confirmation.

Business days do not include weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Destinations

VELISSE ships to multiple countries and regions.

Available shipping destinations are determined by the delivery options shown during checkout. If you cannot complete checkout using your address, your destination may not currently be supported.

Shipping may be unavailable or require additional time for:

• Remote or rural areas;
• Military addresses;
• P.O. Boxes;
• Restricted territories;
• Locations where products containing rechargeable batteries cannot be delivered;
• Regions affected by carrier or customs restrictions.

3. Shipping Methods and Estimated Delivery Times

Estimated delivery time begins from the date the package is shipped and does not include the order processing period.

Standard Shipping

Estimated delivery time: 7–15 business days

Standard shipping is available for most orders. Actual delivery time depends on the destination, customs clearance, local carrier operations, weather conditions, and other factors.

Expedited Shipping

Estimated delivery time: 5–10 business days

Expedited shipping may be available in selected countries or regions. Availability and cost will be displayed during checkout.

If expedited shipping is not displayed at checkout, it is not available for that destination.

Remote Area Shipping

Deliveries to remote or restricted areas may take approximately 15–30 business days.

Additional shipping or remote-area charges may apply where required by the carrier.

All delivery times are estimates and do not represent guaranteed delivery dates.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

• Destination country or region;
• Package weight and dimensions;
• Selected shipping method;
• Order value;
• Remote-area surcharges;
• Current promotions or free-shipping offers.

The final shipping cost will be displayed at checkout before payment.

5. Order Tracking

Tracking information will be provided after your order has been shipped.

You may track your order through:

• The tracking link in your shipping confirmation email;
• The order-tracking page on the VELISSE website;
• Your VELISSE customer account;
• Our customer service team.

Tracking information may require 24–72 hours to appear after shipment because the carrier may need time to scan and register the package.

Temporary delays in tracking updates do not necessarily mean that the package has stopped moving.

6. Shipping Address

Please confirm that the following information is complete and accurate before placing your order:

• Recipient’s full name;
• Contact telephone number;
• Country or region;
• State, province, or city;
• Complete street address;
• Building, apartment, unit, or room number;
• Postal or ZIP code.

VELISSE is not responsible for delivery delays, failed delivery, returns, or loss caused by inaccurate, incomplete, or invalid information provided by the customer.

If you notice an address error, contact customer service as soon as possible.

We will try to correct the address if the order has not entered the packing or shipping process. However, we cannot guarantee that an address can be changed after the order has been submitted.

Once a package has shipped, the delivery address generally cannot be changed.

7. Address Errors, Failed Delivery, and Redelivery

A package may be returned to the sender for reasons including:

• Incorrect or incomplete address;
• Missing apartment or unit number;
• Recipient unavailable;
• Failure to collect the package;
• Recipient refusing delivery;
• Recipient being unreachable;
• Failure to provide customs information;
• Refusal to pay applicable duties or taxes;
• Repeated unsuccessful delivery attempts.

Where permitted by applicable law, the customer may be responsible for:

• Original shipping costs;
• Return-to-sender fees;
• Customs charges;
• Redelivery fees.

If the package is returned to us in acceptable condition, any eligible refund may be reduced by the shipping, return, customs, and handling costs incurred.

If the package is abandoned, destroyed, confiscated, or cannot be returned by the carrier or customs authority, we may be unable to issue a refund.

Each case will be reviewed according to the carrier’s records, the condition of the package, and applicable consumer laws.

8. Customs Duties and Import Taxes

International orders may be subject to:

• Import duties;
• Value-added tax;
• Sales tax;
• Customs clearance charges;
• Brokerage fees;
• Local carrier charges;
• Other fees imposed by governments or customs authorities.

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee.

The recipient is responsible for paying applicable duties, taxes, and customs charges.

Customs policies vary by country. VELISSE cannot determine or guarantee the amount of customs charges before delivery.

Customers are responsible for ensuring that the product can legally be imported into their country or region.

Refusing to pay customs charges or failing to cooperate with customs clearance may cause the package to be delayed, returned, abandoned, or destroyed.

9. Rechargeable Battery and Electronic Product Restrictions

Some VELISSE products contain rechargeable batteries and electronic components.

Products containing batteries may be subject to:

• Air-transport safety regulations;
• Carrier restrictions;
• Customs inspections;
• Regional import requirements;
• Additional transit time.

Certain destinations may not permit the delivery of products containing rechargeable batteries.

If we determine that an order cannot legally or safely be shipped to the customer’s destination, we may cancel the affected order and refund the amount paid for the unavailable product.

Do not request that VELISSE incorrectly declare, conceal, or misdescribe the product or its battery during customs clearance.

10. Shipping Delays

Delivery delays may occur due to circumstances outside our reasonable control, including:

• Customs inspections;
• Flight or transportation disruptions;
• Severe weather;
• Natural disasters;
• Public holidays;
• Strikes;
• Political or public-health restrictions;
• Carrier backlogs;
• Incorrect shipping information;
• Remote-area delivery conditions;
• Security inspections for battery-powered products.

VELISSE will make reasonable efforts to assist with tracking and carrier inquiries, but we cannot guarantee an exact delivery date.

A delayed tracking update alone does not automatically qualify an order for a refund while the package remains in transit.

11. Packages Marked as Delivered

If tracking information shows that a package has been delivered but you cannot locate it, please:

1. Check the delivery location, mailbox, entrance, reception desk, and surrounding area;
2. Ask household members, neighbors, property management, or reception staff;
3. Contact the local carrier using the tracking number;
4. Contact VELISSE customer service if the package still cannot be found.

Please report the issue as soon as possible after the package is marked as delivered.

VELISSE will assist with a carrier investigation where reasonably possible. However, we may not be responsible for packages confirmed as correctly delivered to the address provided by the customer, except where otherwise required by applicable law.

12. Lost Packages

A package is not considered lost solely because tracking has not updated for several days.

If tracking has not updated for an unusually long period, contact our customer service team so that we can submit an inquiry to the carrier.

A replacement or refund may only be provided after:

• The carrier confirms that the package is lost;
• The applicable investigation period has ended;
• The order information and delivery address have been verified.

If a replacement is approved and the original package is later delivered, please contact us for further instructions.

13. Damaged, Defective, or Incorrect Orders

Please inspect the package and product promptly after delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact customer service within 7 days of delivery.

Please provide:

• Your order number;
• A description of the issue;
• Clear photographs of the shipping package;
• Clear photographs or videos of the product;
• Photographs of the shipping label;
• Photographs of all accessories received.

Do not discard the product, accessories, packaging, or shipping materials before the claim has been reviewed.

Depending on the circumstances, we may provide:

• Troubleshooting assistance;
• Replacement accessories;
• A replacement product;
• A refund;
• Another appropriate solution.

Damage caused after delivery by misuse, impact, water exposure, improper charging, unauthorized repair, or failure to follow product instructions is not considered shipping damage.

14. Split Shipments

Orders containing multiple products or accessories may be shipped in separate packages.

As a result:

• Packages may arrive on different dates;
• Each package may have a separate tracking number;
• Receiving one package does not necessarily mean that the remaining items are missing.

You will receive available tracking information for each shipment.

Split shipments do not normally result in additional shipping charges unless otherwise stated during checkout.

15. Order Changes and Cancellations

We begin processing orders shortly after they are submitted.

Contact customer service as soon as possible if you need to change or cancel an order.

We will try to assist if the order has not entered the packing or shipping stage, but cancellation or modification is not guaranteed.

Once the package has shipped, the order cannot normally be cancelled or modified.

After receiving the product, you may request a return according to the VELISSE Return and Refund Policy.

16. Refused Packages

If you refuse delivery without prior authorization from VELISSE, the package may be returned, abandoned, or destroyed.

Where permitted by law, any refund may be reduced by:

• Original shipping charges;
• Return shipping costs;
• Customs duties;
• Carrier handling fees;
• Other costs incurred because of the refusal.

A refund cannot be guaranteed if the refused package is not returned to our designated warehouse.

17. Contact Us

For questions about shipping, tracking, delivery, or customs clearance, please contact us:

Brand Name: VELISSE
Customer Service Email: baiy85609@gmail.com
Website: velisse.cc