VELISSE Privacy Policy

Last Updated: July 20, 2026

VELISSE (“VELISSE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, purchase a VELISSE red light scalp massager or related product, subscribe to marketing communications, contact customer service, submit a warranty request, or otherwise use our services.

By accessing or using this website, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

1.1 Information You Provide to Us

When you place an order, create an account, subscribe to emails, submit a form, leave a review, or contact customer service, we may collect:

• Your name;
• Email address;
• Phone number;
• Billing address;
• Shipping address;
• Account login information;
• Order details and purchase history;
• Product preferences;
• Reviews, questions, and feedback;
• Return, refund, exchange, and warranty information;
• Customer service communications;
• Other information you voluntarily provide.

1.2 Customer Service and Warranty Information

When you contact us regarding product use, damage, defects, returns, or warranty service, we may ask you to provide:

• Your order number;
• A description of the issue;
• Photos or videos of the product;
• Product serial numbers or packaging information;
• Information about how the product was used;
• Shipping information required to provide a replacement or repair.

Any photos, videos, or other information you voluntarily submit will be used primarily to evaluate and respond to your request.

Please avoid sending medical records or other sensitive health information that is not necessary for us to handle your inquiry.

1.3 Payment Information

Payments are generally processed by third-party payment service providers.

VELISSE does not normally store complete credit card numbers, debit card numbers, security codes, or other complete payment credentials.

Payment providers process your payment information according to their own privacy policies and security procedures.

1.4 Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect information through cookies, pixels, log files, and similar technologies, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate location;
• Pages viewed;
• Time spent on the website;
• Click activity;
• Search activity;
• Shopping cart activity;
• Referral source;
• Website performance and error information;
• Security and fraud-prevention information.

1.5 Information from Third Parties

We may receive information from third parties that help us operate our website and provide our services, including:

• Shopify and other e-commerce platforms;
• Payment processors;
• Warehousing and fulfillment providers;
• Shipping and logistics providers;
• Advertising platforms;
• Social media platforms;
• Analytics providers;
• Email and SMS service providers;
• Customer service tools;
• Fraud-prevention and website security providers.

2. How We Use Your Information

We may use personal information for the following purposes:

• Processing and confirming orders;
• Collecting payments;
• Preparing and shipping products;
• Providing delivery updates;
• Managing customer accounts;
• Processing refunds, returns, exchanges, and warranty requests;
• Responding to questions and customer service requests;
• Providing product instructions and troubleshooting assistance;
• Preventing fraud and unauthorized transactions;
• Improving our website, products, and customer experience;
• Analyzing website performance and visitor behavior;
• Measuring advertising and marketing effectiveness;
• Sending promotional emails or messages where permitted;
• Personalizing product recommendations and advertising;
• Maintaining accounting and transaction records;
• Complying with legal, tax, regulatory, and contractual obligations;
• Protecting the rights, safety, and property of VELISSE, our customers, and third parties.

Where applicable, we process personal information based on your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, maintain shopping carts, remember preferences, analyze website traffic, improve performance, and measure advertising campaigns.

Cookies may include:

Essential Cookies

These cookies support essential website functions such as:

• Checkout;
• Account login;
• Payment processing;
• Security verification;
• Shopping cart functionality.

Functional Cookies

These cookies remember preferences such as:

• Language;
• Region;
• Currency;
• Login preferences.

Analytics Cookies

These cookies help us understand how visitors interact with our website and which pages or products are most useful.

Advertising Cookies

These cookies may be used to:

• Measure advertising performance;
• Track conversions;
• Display advertisements that may be relevant to your interests;
• Limit how often you see an advertisement.

Where required by law, we will request your consent before using non-essential cookies.

You may manage cookies through our website’s cookie settings or through your browser settings. Disabling certain cookies may prevent some website features from functioning properly.

4. Marketing Communications

With your consent, or where otherwise permitted by law, we may send you:

• New product announcements;
• Promotional offers;
• Discount information;
• Abandoned cart reminders;
• Product education;
• Brand updates;
• Personalized product recommendations.

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of the email.

Opting out of marketing communications will not prevent you from receiving essential service messages, including:

• Order confirmations;
• Payment confirmations;
• Shipping notifications;
• Return or warranty updates;
• Security notifications.

5. How We Share Your Information

We may disclose personal information to trusted service providers when necessary to operate our business and provide our services.

5.1 Website and Technology Providers

We may share information with providers that support:

• Website hosting;
• E-commerce operations;
• Cloud storage;
• Customer service;
• Email delivery;
• Analytics;
• Website maintenance;
• Cybersecurity.

5.2 Payment Providers

Payment providers may receive information necessary to process:

• Payments;
• Refunds;
• Payment disputes;
• Fraud checks;
• Transaction security verification.

5.3 Warehousing and Logistics Providers

We may share order and shipping information with providers responsible for:

• Product storage;
• Picking and packing;
• International shipping;
• Customs clearance;
• Delivery tracking;
• Returns and replacement shipments.

5.4 Advertising and Analytics Partners

We may share limited technical or activity information with advertising, social media, and analytics partners, including:

• Cookie identifiers;
• Device identifiers;
• Website browsing activity;
• Advertising interactions;
• Purchase or conversion information.

This information may be used to measure campaign effectiveness and provide more relevant advertising.

5.5 Professional Advisors and Authorities

We may disclose information to:

• Lawyers;
• Accountants;
• Auditors;
• Insurers;
• Courts;
• Law enforcement agencies;
• Government or regulatory authorities.

We may do so when required by law or when reasonably necessary to protect our legal rights.

5.6 Business Transfers

If VELISSE is involved in a merger, acquisition, financing, restructuring, sale of assets, or transfer of business operations, personal information may be transferred as part of that transaction.

6. Sale or Sharing of Personal Information

VELISSE does not sell personal information in exchange for direct monetary payment.

However, some advertising, analytics, or social media technologies may receive cookies, device information, or browsing activity. Under certain privacy laws, this activity may be considered a “sale,” “sharing,” or use for targeted advertising.

Where applicable, you may opt out by:

• Selecting “Your Privacy Choices” or a similar option on our website;
• Adjusting your cookie preferences;
• Enabling Global Privacy Control in a supported browser;
• Contacting us using the information provided below.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders;
• Provide customer support;
• Process returns and warranty claims;
• Maintain account and transaction records;
• Resolve disputes;
• Prevent fraud;
• Comply with tax, accounting, and legal obligations;
• Protect our legal rights.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

8. Information Security

We use reasonable technical, organizational, and administrative safeguards designed to protect personal information against:

• Unauthorized access;
• Accidental loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your password and account information confidential. Please contact us promptly if you believe that your account has been accessed without authorization.

9. International Data Transfers

Because we may work with e-commerce, payment, fulfillment, shipping, cloud storage, analytics, and advertising providers located in different countries, your personal information may be transferred to and processed outside your country or region.

Where required by applicable law, we will use reasonable safeguards for international data transfers, such as:

• Data processing agreements;
• Standard contractual clauses;
• Other legally recognized transfer mechanisms.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Ask whether we process your personal information;
• Access your personal information;
• Request a copy of your information;
• Correct inaccurate or incomplete information;
• Request deletion of your information;
• Restrict certain processing activities;
• Object to certain processing activities;
• Withdraw consent;
• Opt out of marketing communications;
• Opt out of the sale, sharing, or targeted advertising of personal information;
• Request data portability;
• Submit a complaint to an applicable privacy authority;
• Exercise your rights without unlawful discrimination.

Certain rights may be subject to legal exceptions.

For example, we may need to retain information to complete an order, process a warranty request, comply with legal obligations, prevent fraud, or resolve a dispute.

We may need to verify your identity before processing certain privacy requests.

11. California Privacy Rights

Eligible California residents may have the right to request information regarding:

• Categories of personal information collected;
• Sources of personal information;
• Purposes for collecting or using personal information;
• Categories of information disclosed, sold, or shared;
• Categories of third parties receiving personal information;
• Specific pieces of personal information associated with the consumer.

California residents may also have the right to request correction or deletion and to opt out of the sale or sharing of personal information.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

12. Children’s Privacy

VELISSE products and services are intended for general adult consumers and are not directed toward children.

We do not knowingly collect personal information from children under the minimum legal age applicable in their country or region.

If you believe that a child has provided personal information to us without appropriate parental or guardian consent, please contact us. After verification, we will take reasonable steps to delete the information.

13. Third-Party Websites and Services

Our website may contain links to:

• Third-party websites;
• Social media platforms;
• Payment pages;
• Shipping tracking websites;
• Other external services.

Third-party services operate under their own privacy policies.

VELISSE does not control and is not responsible for the privacy, security, or content practices of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our products or services;
• Website or technology updates;
• Legal or regulatory requirements;
• Changes to our business practices.

The updated policy will be posted on this page, and the “Last Updated” date will be revised.

Where required by law, we may provide additional notice through email, website notifications, or other appropriate methods.

15. Contact Us

For questions about this Privacy Policy, the way we process personal information, or your privacy rights, please contact us:

Brand Name: VELISSE
Contact Email: baiy85609@gmail.com
Website: velisse.cc

We will review and process privacy requests in accordance with applicable laws and the circumstances of each request.

16. Messaging Privacy

By subscribing to SMS or other messaging services, you also agree to the applicable Messaging Terms and Messaging Privacy Policy presented when you subscribe.